Returns & Exchanges

At AROMELY, we want you to be completely satisfied with your home scenting experience. If you are not happy with your purchase, we offer a 30-day return window for all diffusers and unopened fragrance oils.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that all diffusers are drained of oil and fragrance bottles are tightly sealed to prevent leaks during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.